STACH
Blending flavour with fresh marketing.
Discover how STACH used customer engagement to become part of their customers' daily lives.
STACH has evolved from a humble deli into a beloved fixture across the Netherlands, renowned for its fresh, sustainable fare and warm, inviting atmosphere. As a community cornerstone, STACH offers a delicious array of options, from savory sandwiches and crisp salads to delectable pastries and expertly brewed coffees, all prepared with a commitment to quality and sustainability.
The Challenge: Cultivating Experience in Casual Dining
Rewarding Regulars with a Smile
STACH values the continuous patronage of its customers and expresses gratitude through an innovative rewards program. With each purchase, customers earn points, thanks to Leat's seamless integration. These points can be redeemed for enticing rewards such as complimentary coffee or discounts, encouraging frequent visits and strengthening community ties.
Effortless Engagement with Digital Wallet Integration
Understanding the importance of convenience, STACH employs Leat's digital wallet technology, enabling customers to effortlessly manage their loyalty benefits. This integration allows patrons to access their rewards directly from their smartphones, streamlining their experience and ensuring every visit is hassle-free.
Keeping the Pulse with Automated Communications
STACH keeps its community in the loop with automated emails, delivering news on the latest menu items, seasonal specials, and upcoming events. This consistent communication ensures that STACH remains a part of daily conversations and routines, enhancing community engagement.
The Results: Nourishing Relationships Beyond the Counter
A Vibrant Gathering Spot
STACH’s establishments serve as much more than dining spots; they are lively hubs where individuals and families, professionals and students alike, come to savor life’s moments. These locations foster a sense of belonging and provide a space for relaxation and enjoyment in the heart of bustling neighborhoods.
Deepened Customer Loyalty
The personalized approach to communication and rewards has transformed first-time visitors into regulars. STACH’s dedication to recognizing and rewarding its patrons not only enhances customer retention but also builds a loyal base that views STACH as more than just a deli—it's a part of their daily lives.
Conclusion: Redefining the Modern Deli Experience
STACH is a prime example of how integrating effective digital tools with a commitment to high-quality, community-focused dining can create a thriving business. Each visit to STACH is an opportunity to relish great food, reap rewards, and engage with a vibrant community, setting STACH apart as a leader in modern deli dining.
